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Job Description

Kids Planet is a proud family-run business, we do things with heart and we’re passionate about giving every child the best possible start. No two settings are the same, but all of them are built around our shared values: care, curiosity, and a genuine love for early years.

As a quickly developing nursery company, Kids Planet Day Nurseries has grown to over 200 nurseries. As a result, we are always adding members to our finance team, and we are presently seeking a Billing & Collections Advisor to join our team. The Billing & Collections Advisor's job is to oversee the group's portfolio of nurseries' debt and sales ledger. When parents or the nurseries themselves have questions about invoices or debt, the Billing & Collections Advisor will be the person to contact first. The chosen applicant will actively participate in the expanding Finance Department at Head Office and possess strong interpersonal and attention to detail skills.

Responsibilities will include but not be limited to the following:

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Make sure customers pay on schedule, and follow up via phone, email, or letter on any past-due bills.

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Discuss repayment schedules.

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Follow the company’s debt policies and initiate legal proceedings if necessary

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Invoicing around (Apply online only) customers per month using nursery software

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Supporting, processing and reconciliation of all LA documentation surrounding EY Funding, claiming via the online portal and payments received.

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Reconciliation of outside agency payments

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Resolving parent finance queries

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Maintaining open lines of contact with nurseries to guarantee productive relationships

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Month-end duties

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Any other duties that may be deemed appropriate to this role, including providing cover for colleagues as required

The ideal applicant will possess:

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At least 3 years of dedicated Billing or Collections experience or transferable experience from a different field.

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Good level of competence in Excel, Word, and Outlook

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Proven experience in a B2C environment desirable

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Confident communication skills

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An excellent telephone manner

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The ability to listen to customers and negotiate successful resolutions

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Self-motivated, calm and professional, and able to work efficiently in a busy office environment

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Ability to reconcile complex accounts and have excellent attention to detail

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Excellent Numerical ability and problem-solving skills

Why Kids Planet?

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Great Place to Work Certified 2025/26

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Ranked #1 UK Best Workplaces for Women 2025

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80% Childcare Discount

What we offer our Billing & Collections Advisor:

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Life Insurance cover and access to a health plan.

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Free breakfast, lunch, and healthy snacks to fuel your day!

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Accredited training through our awesome KP Academy and bespoke training platform.

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Enhanced leave for maternity, paternity, fertility, and adoption because family matters.

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Wellbeing goodies, staff rewards, and fun events all year round.

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Long service awards to celebrate your commitment.

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Take the day off on your birthday, it’s all about you!

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Competitive salary, pension plan and enhanced holiday allowance.

Job Types: Full-time (40 Hours, Monday - Friday), Permanent, Based at Lymm HO with option of Hybrid after probation