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Service Delivery & Performance Manager

Salary - can be shared on initial discussion

Sunderland - 3x per week onsite

We are representing a well renowned company in the midst of transformation and change who are looking for a Service Delivery & Performance Manager to join their high-performing team.

As the Service Delivery & Performance Manager, you will ensure the delivery of high-quality IT services across the business. You will manage service performance, negotiate and monitor SLAs, and drive continual improvements.

We are looking for:

Proven experience in an IT service delivery position, with a focus on performance management
Strong leadership and stakeholder management skills
Strong analytical, negotiation, and communication skills
Commercial awareness and ability to influence supplier contracts

It would be a bonus if you had:

ITIL Foundation certificate

If this sounds of interest, please apply today