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We are currently recruiting for a Mortgage Administrator on a full time and permanent basis for our client based in Leicester.

Salary: £25,000 to £30,000 per annum depending on experience

Working: Monday to Friday

25 days annual leave plus statutory bank holidays

Free onsite parking

About the role:

The Mortgage Administrator will provide dedicated administrative support to a Mortgage & Protection Adviser. You will be responsible for ensuring all converted cases progress smoothly, keeping both clients and advisers informed at every stage of the process.

· Provide full administrative support to the Mortgage & Protection Advisers

· Document preparation and business submission.

· Proactively contact qualified mortgage and protection leads

· Arrange client call backs and schedule meetings with new and existing clients.

· Liaise with advisers, lenders and conveyancers and solicitors to ensure efficient and appropriate client handling.

· Manage converted cases alongside the adviser

· Ensure all paperwork and relevant documents are accurately completed

· Upload and store in compliance with GDPR and internal policies.

· Maintain regular client communication via phone, email, and written correspondence.

· Independently manage workflows and tasks, meeting service level agreements without supervision.

About you:

· Strong working knowledge of Microsoft Word, Excel, Teams, and Outlook, with the ability to quickly learn in-house systems.

· Excellent time management and organisational skills, with the ability to prioritise effectively.

· High attention to detail and commitment to quality standards and exceptional client service.

· Professional and confident telephone manner, with flexibility in managing diaries and appointments.

· Ideally, experience in the mortgage and protection process from inception to completion, preferably within a whole-of-market brokerage.

· Ability to manage high volumes of tasks under pressure and meet deadlines.

· Experience in producing compliant and detailed suitability reports for Mortgages and Protection is advantageous.

If you are a highly professional and comfortable engaging with a diverse clientele, including High Net Worth individuals then please apply! For more information, please call Rebecca on (phone number removed).

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About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies