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Interim Head of Leaseholders – East London – £500 a day (umbrella)

A London Local Authority is seeking an experienced and strategic Interim Head of Leaseholders to lead and transform leaseholder services across the borough. This is a pivotal role driving operational excellence, improving transparency, and ensuring full compliance with statutory obligations — particularly around service charges, major works, and resident engagement.

Key Responsibilities:

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Lead the end-to-end leaseholder service, including billing, consultation, dispute resolution, and communications.

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Oversee Section 20 processes for major works, ensuring legal compliance and effective stakeholder management.

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Create and embed a single, cohesive leasehold team across the borough.

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Develop and implement policies, procedures, and performance frameworks to drive quality and accountability.

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Collaborate with finance, legal, asset management, and housing teams to deliver joined-up services.

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Act as the strategic lead for leaseholder engagement, ensuring clear, empathetic, and timely communication.

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Manage complex cases, complaints, and tribunal matters with professionalism and attention to detail.

Experience Required:

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Proven track record managing leaseholder services within a local authority or housing association.

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In-depth knowledge of leasehold legislation, service charge frameworks, and Section 20 consultation.

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Strong leadership and stakeholder management skills.

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Excellent written and verbal communication, with the ability to simplify complex issues for residents and partners.

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Demonstrated experience in policy development, performance management, and service transformation