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Job Title: Contact Centre Team Leader
Location: Trafford, Manchester (Hybrid – up to 3 days WFH)
Salary: Circa £35,000 + Fantastic Benefits
Hours: Monday to Friday, 9:00am – 5:30pm (No weekends!)

Are you a natural leader who thrives in a fast-paced contact centre environment? Maybe you've already stepped up into a Team Leader role when the manager's away… or perhaps you're an experienced Team Leader ready for a fresh challenge with a business that's seriously going places?

Either way – keep reading

We're working with a growing company based in Trafford, Manchester that’s on the lookout for a Contact Centre Team Leader to join their expanding team. With big plans ahead and exciting internal progression opportunities, this is your chance to step into a role where you'll really make an impact.

What you'll be doing:

* Leading a team of contact centre agents to deliver outstanding customer service

* Managing performance – coaching, mentoring and motivating the team to hit KPIs and service levels

* Handling escalated calls, complaints and tricky customer queries with confidence and professionalism

* Supporting team development, providing feedback and helping your people grow

* Working closely with senior leadership to continuously improve processes and customer experience

What we’re looking for:

* Minimum 6 months' experience leading contact centre teams (either as a Team Leader or stepping up during absences)

* Someone confident managing performance, service standards, and escalated complaints

* A hands-on leader who leads by example and inspires their team

* Experience in a fast-paced customer service or call centre environment

What’s in it for you?

* Salary: £30,000 - £35,000 package

* Hybrid working – up to 3 days working from home

* Up to 39 days holiday (yes, really!)

* Free onsite parking

* Regular, all-expenses-paid staff socials

* Brilliant career progression – the company is growing fast and so can your career!

* Working hours: 9am–5:30pm, Monday to Friday – no evenings or weekends!

This role is perfect for someone who’s ready to take that next step in their contact centre career – whether you’ve had a taste of team leadership or you’re already experienced and ready for something new.

Location: Trafford, easily commutable from Manchester, Salford, Altrincham, Sale, Stockport, Warrington and surrounding areas.

Apply now or drop us a message for more info – we’d love to tell you more about this amazing opportunity!

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