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An exceptional opportunity has arisen for a dedicated Temporary Customer Service Administrator to deliver top-notch service within a notable not for profit organisation. The role requires a hands-on individual with a keen eye for detail, ready to engage in a variety of customer service tasks.

Client Details

Our client is a well-established not for profit organisation, recognised for their impactful work across various communities. As a medium-sized entity, they place great emphasis on delivering exceptional services to their customers, fostering a culture of inclusivity and collaboration.

They are looking for an experienced Customer Service Administrator to join them full-time, 5 days a week.

Description

As a Temporary Customer Service Administrator you will:

Manage customer enquiries via telephone and email
Deliver excellent customer service, resolving issues promptly
Raise customer works on CRM system
Support and help and resolve incoming enquiries from contractors
Provide appropriate advice to customers with enquiries
Raise purchase orders for customers and ensure invoices are processed onto customer accounts for the finance team to manage
Ad-hoc duties as and when requiredProfile

To be successful in this role:

Previous experience in a customer service or administrative role
Experience managing enquiries and resolving issues
Attention to detail, especially in verifying and processing documentation
Good problem-solving skills to resolve queries or issues effectively
Excellent organisational skills, including the ability to manage multiple tasks and deadlines effectively
A proactive, professional, and customer-focused approach when interacting with internal and external
customers
Proficient in CRM systems and Microsoft packages Job Offer

In return, our client can offer:

Weekly pay & immediate start
An opportunity to working for a large & well-established not-for-profit business
Mon - Fri working patterns