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Technical Service Coordinator

Stockport
£25,000 – £35,000 (dependent on experience)

Are you a technically minded coordinator who enjoys working closely with engineers, solving problems, and building strong customer relationships?

This is an opportunity for a Technical Service Coordinator to join a growing, engineering-led business delivering full turnkey projects for blue-chip customers with exceptionally high standards. With new projects recently secured and further growth planned, the service function is expanding and looking for a Technical Service Coordinator to play a key role in its continued success.

The Opportunity

The Technical Service Coordinator will sit at the centre of the service and after-sales operation, acting as the link between customers, engineers, suppliers, and internal teams. This is an office-based role, but it’s hands-on, technical, and varied, ideal for someone with an engineering background who enjoys coordination, customer interaction, and problem-solving.

Key Responsibilities of the Technical Service Coordinator

Plan and coordinate the daily activities of service engineers, ensuring maintenance visits, callouts, and commissioning work are scheduled efficiently
Act as the main point of contact between customers, engineers, suppliers, and internal departments
Manage customer bookings, site access arrangements, and required health & safety documentation
Respond quickly to urgent service issues, adjusting schedules and arranging engineer attendance or parts as required
Source and organise spare parts and components, liaising with suppliers to confirm availability, lead times, and technical compatibility
Ensure engineers attend site fully prepared with the correct parts, information, and documentation
Review technical feedback from service visits and convert findings into follow-up actions and commercial quotations
Prepare and issue quotations for remedial works, upgrades, spare parts, and service renewals
Maintain accurate records of service activity, job information, and customer documentation
Build strong, long-term customer relationships through clear communication, technical guidance, and professional follow-up
Support invoicing, job administration, and service reporting in line with internal processes
Contribute ideas to improve service coordination, communication, and overall customer experience

Requirements of the Technical Service Coordinator

HNC / HND in Engineering or a related technical discipline
At least 2 years’ experience in a service, maintenance, or after-sales environment
Background in engineering, building services, HVAC, air handling, or industrial equipment
Technically minded, with the ability to understand drawings, parts, and technical documentation
Confident communicating with customers, engineers, and suppliers
Highly organised with strong communication skills
Comfortable working in a fast-paced environment with high customer standards

Why Join?

Join a sociable, close-knit team that genuinely enjoys working together
Exposure to high-value projects and blue-chip customers
A role offering real responsibility and progression
A stable, growing business with long-term career opportunities

Benefits

20 days holiday plus bank holidays
Company pension
Supportive team environment
Clear development and progression pathway

If the role and responsibilities sound like a good fit for you, then I’d love to speak to you!

Find out more about our available opportunities or how I can help you further your career – contact me today.

Please get in touch with Adele Lewis or click “Apply Now” to be considered for this vacancy.

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