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Job Title: Senior Service Desk Analyst
Location: Durham (Newton Aycliffe)
Salary: £30,000 - £40,000 DOE

Are you ready to hit the ground running in a hands-on IT role where no two days are the same?
We're looking for a Senior Service Desk Analyst to join our small but dynamic IT team based in Darlington. This is a fantastic opportunity for someone with broad IT experience-from 1st/2nd line support through to networking and telephony-who is keen to take ownership and help shape the internal IT landscape of a growing organisation.

What You'll Be Doing:

Provide 1st and 2nd line IT support to internal users across the business.
Take the lead on incident resolution, problem management, and technical troubleshooting.
Support and maintain network infrastructure, including switches, firewalls, and wireless systems.
Work with telephony systems (experience with VoIP solutions is ideal).
Assist in developing and implementing improvements to the IT infrastructure.
Collaborate with the IT team (currently a close-knit team of 3) on projects, upgrades, and rollouts.
Contribute to documentation, asset management, and process improvement.
What We're Looking For
Solid experience in a hands-on IT support role covering 1st/2nd line duties.
A working knowledge of networking concepts (DNS, DHCP, VLANs, etc.).
Familiarity with telephony systems - particularly VoIP (3CX, Mitel, etc.).
Comfortable working independently and proactively in a fast-paced environment.
Strong problem-solving skills and a genuine desire to improve systems and service delivery.
Excellent communication skills - both technical and user-facing.Desirable Skills:

Experience with Microsoft 365, Windows Server, Active Directory.
Exposure to cloud platforms (e.g., Azure).
Prior involvement in infrastructure upgrades or digital transformation projects.Why Join Us?

Be a key part of a team where your voice and input matter.
Take ownership of your role with the freedom to make a tangible impact.
Work in a collaborative environment with the chance to develop your skills and career.Ready to Apply?
If you're looking for a role where you can hit the ground running, make a real difference, and grow with a supportive team - we'd love to hear from you.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy