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Our client, a prominent organisation within the veterinary care sector, is currently seeking a Collections Advisor on a contract basis. This role is integral in ensuring thorough case management, providing expert coordination, and delivering high standards of service within the industry.

Key Responsibilities:

Manage and coordinate cases from initial contact through to resolution
Ensure compliance with industry standards and regulations
Provide detailed case documentation and maintain accurate records
Communicate effectively with internal and external stakeholders
Analyse case reports and data to identify patterns and improvements
Offer support and guidance to team members and associated personnel
Develop and implement case management strategies
Conduct risk assessments and provide mitigation strategies as requiredJob Requirements:

Essential

Experience in a customer service, contact-centre, collections, or client-facing role.
Confident communicator with the ability to handle sensitive or challenging conversations calmly and professionally.
Strong attention to detail with the ability to follow processes and maintain accurate records.
Basic numeracy and literacy skills, with confidence using systems and technology.
Willingness to learn, develop, and take on feedback.
Desirable

Previous experience in collections
Experience working in a regulated or client-sensitive environment (e.g. healthcare, financial services, utilities).
Awareness of vulnerability or affordability considerations (training will be provided).
If you possess strong case management skills and are looking to contribute to a dynamic and supportive team, we encourage you to apply now to join our client's esteemed organisation