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Migrant Help have an exciting opportunity to recruit a Outreach Adviser to join our team!

Location: Homebased (Covering London and surrounding areas)

Contract:  12 month fixed term (with potential to be extended or made permanent)

Salary: £29,498 - Increasing to £33,590 following successful completion of a 6 months probation period

About us: 

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

The Outreach Adviser role:

Part of the Outreach team, the Outreach Adviser is a client focused role which forms part of our Advice, Issue Reporting and Eligibility (AIRE) service at Migrant Help. You will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met.

Key responsibilities of our Outreach Adviser:

Assisting clients with applications for Asylum Support and Move on Services

Signposting clients to specialised support where required

To manage a caseload offering appropriate support in a designated timeframe

Keep accurate and up-to-date case records, complete case follow ups within the requisite time scales and undertake any necessary administrative tasks

Ensure that their work meets overall quality standards and, where possible, exceeds it in line with

Government and other Stakeholder contracted arrangements

Provide Advice and Guidance to Asylum Seekers as required

Provide signposting and make referrals to other services as appropriate

The experience and skills you need to become our Outreach Adviser:

Excellent interpersonal skills/ability to communicate with diverse groups

Experience working in a multi-disciplinary and multi-cultural environment

Proven ability to prioritise and work on your own initiative whilst respecting boundaries

Ability to work flexibly on own initiative and as part of a team as required

Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:  

This post is subject to a Disclosure and Barring Service (DBS) check

This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:

Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain

Be able to provide continuous UK address history for the previous 5 years

Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

These are some of the benefits we offer:

Our working week is 35 hours per week offering flexibility and work life balance

Enhanced family friendly provisions

Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).

Option to buy or sell up to 5 days of annual leave

Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.

Wellbeing support.

Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 22nd September 2025

If you are interested in becoming our new Outreach Adviser, please click 'APPLY' today. We look forward to hearing from you!

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.

Migrant Help is proud to be an equal opportunities employer