Login to Apply

Customer Experience Advisor (Sales Focus)

£34,270 OTE | £25,480 basic + uncapped commission
Belfast – BT1 | On-site

Some people call it customer service.
Others call it sales.

In reality, it’s about helping customers make better decisions — and being rewarded for it.

This role sits right in the middle. You’ll take inbound calls from existing customers, deal with queries, renewals and upgrades, and spot opportunities where a better product or service genuinely makes sense.

No cold calling. No guesswork. Just conversations, outcomes, and clear targets.

The day-to-day

*

Speak with customers who are already using the service

*

Resolve queries, manage renewals and discuss upgrade options

*

Ask the right questions to understand what the customer actually needs

*

Use multiple systems accurately while keeping the conversation flowing

*

Work towards sales and quality measures that are clear and achievable

You’ll fit well if you…

*

Enjoy talking to people and influencing decisions

*

Like working towards goals and seeing the results in your pay

*

Can balance sales with good customer outcomes

*

Are comfortable learning new systems and processes

*

Want structure, support and progression — not chaos

Previous customer service or sales experience is useful, but not essential. Training is provided.

What you get

*

Permanent, full-time contract

*

40 hours per week, shifts between 8am–10pm, Monday to Sunday

*

Rotas confirmed at least one month in advance

*

Uncapped commission on top of a strong basic salary

*

Benefits including wellbeing support, discounts and dental cover

*

Full training and clear development pathways

This is an on-site role based in the BT1 area of Belfast, working five 8-hour shifts out of seven.

If you want stability, earning potential, and a role where effort is noticed, apply now