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IT Support Technician

? Alfreton, Derbyshire, DE55 7JR
? Permanent | Full-Time
? Competitive Salary (Based on Experience)
? Monday–Friday | Office-Based

My client operates in a specialist and growing market — designing, building, and installing mobility products that help people stay independent, especially when it comes to using their vehicles. It's meaningful work, and our solutions are life-changing for many.

The Opportunity

We’re looking for a passionate and proactive IT Support Technician to join our Infrastructure team. You’ll play a vital role in supporting day-to-day IT operations across the group — keeping systems running, users supported, and contributing to the success of ongoing tech improvements.

This is a great opportunity to develop your IT skills in a company where technology is evolving — and your growth is actively supported.

Key Responsibilities

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Provide first and second-line IT support using Jira Service Management

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Troubleshoot hardware, software, network, and server issues

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Configure and install laptops, desktops, mobile phones, and tablets

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Support user onboarding/offboarding (account setup, permissions, password resets)

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Administer 3CX telephony systems (extensions, call logs, provisioning)

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Create and maintain documentation using Confluence

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Deliver basic IT training to end users

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Liaise with 3rd-party vendors and external support

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Manage IT equipment stock and replacements

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Contribute to IT projects and system upgrades

What You’ll Need

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Experience in an IT support or helpdesk environment

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Proficiency with:

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Windows 7/10/11, Windows Server (2016–2022)

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Microsoft 365, Azure, Intune, SharePoint, Entra ID

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Active Directory, DNS, DHCP, file & print services

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Networking fundamentals (firewalls, switches, routers, cabling)

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Excellent communication and customer service skills

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A methodical, problem-solving approach

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Full UK driving licence and access to your own vehicle (essential)

Desirable (but not essential):

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Experience with Jira, Confluence or similar ITSM tools

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Knowledge of scripting or automation

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Relevant certifications (e.g., CompTIA, Microsoft, Cisco)

What’s In It For You

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Competitive salary (based on experience)

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31 days holiday (including statutory) + extra days for long service

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Pension scheme

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Life insurance

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Profit-related pay

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Employee Assistance Programme

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Incentive scheme

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Time within work hours to develop and upskill your IT knowledge

Location

This is an on-site role based at our head office in Alfreton, Derbyshire easily accessible from Mansfield, Derby, Nottingham, Chesterfield, and surrounding areas.

Apply Now

If you’re excited by the opportunity to make a real impact while growing your IT career, we’d love to hear from you.

? Click “Apply Now” and submit your CV today