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Air Freight Logistics Coordinator - Aviation Specific

Overview

We are seeking a proactive and detail-oriented professional with extensive experience in Time-Critical logistics. The Operations and Customer Service Representative in this field plays a vital role in managing and optimizing operational processes while delivering outstanding customer service in a fast-paced, time-sensitive environment. The ideal candidate should have at least 5 years of experience in logistics operations, specifically with Time-Critical shipments.

The client is a rapidly expanding global logistics and freight forwarding specialist with over 20 years of experience. They excel in providing high-quality logistical and freight forwarding support across the aerospace and commercial aviation industries. As a privately owned company, they offer a wide range of competitive benefits. The CEO is highly committed to fostering employee career growth while driving global company expansion.

Key Responsibilities

Operations Excellence

Oversee day-to-day operations of Special Accounts to ensure timely and efficient delivery of time-critical shipments.
Implement and refine operational processes to enhance efficiency and reduce turnaround times.
Collaborate with cross-functional teams to streamline workflows and resolve operational challenges.
Utilize data analysis to identify trends and areas for improvement in the logistics process.Customer Service

Serve as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly.
Proactively communicate with customers to manage expectations and provide real-time updates on shipments.
Resolve customer issues and concerns to ensure high levels of customer satisfaction.
Implement feedback mechanisms to continuously improve the customer experience.

Qualifications

Minimum of 5 years of experience in logistics operations, with a focus on time-critical shipments. Air freight experience is mandatory.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a high-pressure, time-sensitive environment.
Proficient in logistics software and Microsoft Office Suite