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Customer Service Advisor

Location: Edinburgh
Salary: £24,300 per year + bi-annual bonus
Hours: Monday to Friday, 9:00 AM - 5:00 PM
Contract: Full-time, 37 hours per week
Holidays: 25 days annual leave + 9 public holidays

Role Overview:

We are working alongside a fantastic charitable organisation who are looking for multiple customer service advisors. This role involves managing customer enquiries, supporting complaints and appeals, and ensuring a smooth customer journey. The position requires excellent communication skills, a customer-first mindset, and the ability to work collaboratively with internal teams and external partners.

Key Responsibilities:
* Handle incoming customer enquiries and provide accurate advice.
* Support customers through exceptions and delays in their journey.
* Liaise with subcontractors and third parties to resolve issues.
* Manage complaints and appeals within service level agreements.
* Contribute to service improvement initiatives.

Requirements:
* Experience in customer service, preferably in a call centre.
* Strong communication and problem-solving skills.
* Ability to work with vulnerable customers.
* Team-oriented and enthusiastic about helping people.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age