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Business Support Clerk - Admin & Clerical

⚠️ Reason for Hire: Vacant post
? Rate:

* PAY: £13.47 per hour
? Job Location: 9-21 Adelaide Street, Belfast, Antrim, BT2 8GD, United Kingdom

? Main Purpose of Job:

* ? To assist the designated line manager in providing a comprehensive, efficient, and effective business support service, incorporating essential Information Technology skills.

* ✅ To execute assigned duties and tasks independently or collaboratively to meet defined time and quality standards, while managing priorities effectively.

* ? To represent the line manager in routine matters within the scope of responsibility.

* ✨ To adhere to and uphold the Council’s customer care principles, ensuring continued improvement and compliance with the Council’s service standards.

?️ Summary of Responsibilities and Duties:

1. ? Clerical Support: Provide administrative support, maintaining computerised and manual systems (e.g., filing, photocopying, mail management).

2. ? Business Support Tasks: Perform various assigned business support tasks, including cash handling, call handling, data input/extraction, and other related duties.

3. ? Word Processing: Prepare correspondence, reports, and other documents from drafts or audio tapes, including creative layouts like PowerPoint presentations.

4. ? IT Utilisation: Use basic office IT software and specific council/department IT systems.

5. ? Data Management: Assist in preparing, compiling, and distributing routine statistical, performance, and other information.

6. ? Admin Support: Assist in routine business-related activities (e.g., finance, HR, customer support, IS/IT).

7. ? Meetings Administration: Arrange meetings and prepare accurate minutes or notes as required.

8. ? Customer Care: Deliver excellent customer service via face-to-face interactions, telephone, or email, including covering front desk/reception duties when needed.

9. ? Office Equipment Usage: Operate office equipment such as binders, laminators, fax machines, photocopiers, and shredders.

10. ? Self-Management: Understand team objectives and prioritise personal work to adhere to performance standards.

11. ? Training and Development: Identify personal and team training needs and participate in skill enhancement programs.

12. ? Other Duties: Conduct other relevant occasional duties as assigned by the line manager.

?‍? Employee Specification:

⭐ Essential Criteria:

* ?️ All applicants will be required to undertake a computer-based assessment called “ISV.” This assessment will involve a minimum of 4 skills-based tests, including general aptitude and proficiency in Microsoft Outlook, Word, and Excel.

* ✔️ Only applicants passing these tests to a satisfactory level will proceed to the interview stage. High-scoring applicants may be prioritised for interviews.

Special Skills and Attributes:

Applicants must demonstrate the following essential skills and attributes (to be assessed through the application and/or interview):

* ? Written Communication Skills: Ability to draft letters, complete forms, and ensure accuracy when taking meeting minutes.

* ? Oral Communication Skills: Effectively provide clear information, advice, and guidance to colleagues and customers.

* ? Teamwork Skills: Demonstrable experience as an effective team member, with the ability to contribute to team objectives.

* ? Customer Care Skills: Ability to identify and promptly address customer needs, providing effective and efficient responses.

* ? IT Skills: Proficiency in basic computer applications, inputting, retrieving, and printing data.

* ? Work Planning Skills: Ability to schedule meetings, coordinate diaries, and manage priorities to meet deadlines.

? Note: All applicants must provide a personal email address for receiving the link to the computer-based skills test, which must be completed within a specified timeframe.

ℹ️ Additional Information:

* ? Temporary cover for a vacant post pending recruitment