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As a Senior Digital Service Owner, you will lead and be accountable for the strategy, governance, and delivery of our client’s digital service portfolio. This includes six service portfolios: Cloud and Hosting, Communications and Collaboration, Engineering and Research, Enterprise IT, Software, and Workplace IT. You will ensure the end-to-end delivery, quality, and continuous improvement of these services to meet agreed service levels.

You will adopt a portfolio view, managing multiple services and products across channels, acting as a connection between multidisciplinary business areas and stakeholders, and serving as a key escalation point for delivery teams.

Key Responsibilities

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Establish and implement a fully functioning multi-service strategy that delivers current and future business needs.

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Lead teams (technical experts, programme, portfolio, and project managers) to develop, implement, and continually improve digital services.

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Manage the end-to-end governance and operation of services, ensuring delivery to required standards.

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Act as the escalation point for IT Digital services within your portfolio.

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Monitor, evaluate, and report on service performance to inform continual improvement plans.

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Build and maintain strong stakeholder relationships, influencing them to support the digital service strategy.

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Work in an agile manner to manage service change priorities based on evolving requirements.

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Allocate funding and resources across services based on business priorities.

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Communicate benefits, outcomes, and performance metrics to senior stakeholders.

Essential Experience & Skills

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Proven experience in developing IT digital service strategies that meet current and future business needs.

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Strategic mindset with the ability to translate business requirements into operational delivery.

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Demonstrable experience leading IT services through the full lifecycle: inception, adoption, continual improvement, and decommissioning.

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Strong track record of managing multiple IT digital services to meet contractual, KPI, and SLA standards.

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Experience delivering IT digital services using internal teams, contractors, and third-party providers.

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Skilled in negotiating Service Level Agreements and ensuring effective performance of teams and third parties.

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Strong leadership, interpersonal, and communication skills.

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Ability to manage conflicting priorities and adapt to changing requirements while delivering results.

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Experience working across digital teams, developing roadmaps, and translating them into initiatives that deliver business value.

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ITIL Level 3 certification (or equivalent experience).

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Agile working experience (e.g., PMI-Agile Certified Practitioner, Professional Scrum Master I (PSM I) or equivalent)