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IMMEDIATE START - Monday to Friday, 9am - 5pm*

Penns Personnel are recruiting for a highly successful and valued client based in Birmingham City Centre. We are looking for a caring and organised Administrator to support the day-to-day running of our Client’s Service Delivery team and provide high-quality support to beneficiaries.

Key duties include:

* Handling telephone, email, and written enquiries from applicants and partner organisations, providing information or directing queries as needed.

* Completing applications over the phone and entering data accurately onto internal systems and databases.

* Processing applications and updating online portals and internal records to ensure information is accurate and up to date.

* Ordering essential household items from approved suppliers and liaising with applicants or their representatives where required.

You will need to be organised, accurate, and confident using IT systems, with strong communication skills and a genuine commitment to helping people. You will also be comfortable handling sensitive conversations and enjoy working as part of a supportive team