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Job Title: 1st Line IT Support Engineer

Location: Chorley

Salary:  £25,500 - £27,000

The Client

Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support  Engineer to join their friendly and dynamic support team providing remote support to their customer base.

The Role of Level IT Support Engineer

Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level
Providing 1st line technical support across our customer base via phone or email
Be responsible for both reactive and proactive maintenance activities
Contribute to IT projects when required
Follow agreed processes and procedures for the support team
Maintenance of all IT service documentation

Person Specification

One year's equivalent work experience within an IT Support / Managed Service Provider environment.
Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
Be driven to learn new tech and self-improve
Understanding of ITIL best practice

Extensive O365 experience
Strong Network troubleshooting skills
Firewall experience
Microsoft Azure
SD-Wan

Technical Skills

Service Management tools for ticket handling
Experience of remote access tools
Microsoft Windows
Desktop OS, Windows 7/8/10/11
Microsoft 365
Google Workspace
Microsoft Azure
Antivirus Solutions
Microsoft Application Support (Outlook, Word, Excel)
Active Directory/ Exchange
Advanced understanding of computer hardware and business applications
Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
Good understanding of network

Desirable

Familiarity with Autotask PSA, RMM
Basic understanding and troubleshooting of network infrastructure
Knowledge of ESET Anti-Malware solutions
Macintosh support
Knowledge of VMWare and Hyper V
Windows Server
WDS MDT SCCM deployment

Benefits

Career progression opportunities.
Company pension
Health & wellbeing programme
On-site parking

Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider

Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards