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White Goods Engineer – Field Based – Norwich | Up to £50,000 OTE

£1,500 Sign-On Bonus | Van, Bonus & Much More

Location: Norwich & surrounding areas

Job Type: Full-Time, Permanent

Salary: £27,000 – £36,000 basic + uncapped bonus (OTE up to £50,000+)

Bonus: £1,500 sign-on bonus available for new starters

About the Role

Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods—including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens—directly in customers’ homes. Covering Norwich and surrounding areas, you’ll use your expertise and product knowledge to deliver professional, high-quality repairs, supported by our regional field service teams who together and independently work productively to repair our customers appliances and deliver service excellence every day. 

What You’ll Do

Diagnose and repair at least four core domestic appliances in customers’ homes
Deliver excellent customer service during on-site visits
Use intuitive software to manage your day, order parts and access job information
Maintain Pacifica’s high standards in professionalism, reliability and safety

What You'll Need:

Minimum 2 years’ experience in the white goods repair sector in a field based capacity
Up to date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
Full UK manual driving licence (max 6 points)

What You’ll Get

Competitive basic salary: £27,000 – £36,000 (based on experience & skill set)
Uncapped performance bonus – OTE up to £50,000+
£1,500 sign-on bonus
Modern company van with fuel card and optional private use
Tools, uniform, PPE, and tablet provided
Ongoing training including manufacturer-led and City & Guilds Assured courses providing additional product upskilling if required
Up to 33 days’ holiday including bank holidays
Company pension and Death in Service benefit (3x salary)
Employee Perks: Free Multi-Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
Daily parts delivery to a secure by-box near your home
Monday to Friday working hours (approx. 9am–5pm) with pre-planned routes
Market-leading job management software

About Pacifica

Founded in 2003, Pacifica is the UK’s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.

Our Purpose

To keep households running while protecting the environment.

Our Vision

To care for our customers’ appliances for a more sustainable world.

At Pacifica, you're not just an engineer — you're a trusted professional and a valued part of our national team.

We work with a small selection of the world’s leading manufacturers, including;

Manufacturers – Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.

Apply Now

Ready to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year — plus a £1,500 sign-on bonus.

Not in the right area for this vacancy?

You can register your interest, and we’ll be in touch when a role becomes available near you: (url removed)