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Key Account Operator
Staines
£35K - £40K per annum

Our client is seeking a Key Account Operator to join their team in Staines. You will be responsible for overseeing the shipments on behalf of the clients in a compliant, efficient, and effective manner ensuring appropriate communications throughout. You will:

* Obtain rates & quote for all modes of transport both UK and international

* Manage export, import and cross-trade shipments in a consistent and efficient manner

* Liaise with suppliers, airlines and shipping lines

* Book air, ocean, road & courier shipments with carriers

* Complete export & import customs entries

* Liaise with overseas agents and clients

* Track shipments and maintain customer contact, providing solutions for any delays

* Raise and distribute invoices

* Facilitate communications with the client updating them with progress of day-to-day operations and ongoing projects

* Ensure internal SOPs are followed correctly and KPI’s are met

* Resolve queries efficiently and professionally

* Produce required export / import documentation

* Build rapport with customers and internal departments

* Ensure CargoWise data is accurate and up to date

* Support with monthly storage billing for global warehouse locations

* Maintain warehouse inventory reports

The ideal candidate will:

* Be proficient in Microsoft Office

* Be able to work independently and collaboratively

* Have strong communication skills

* Remain calm and professional under pressure

* Be empathic and customer focused

* Be able to converse with clients, suppliers, and colleagues in a professional and clear manner

* Ideally have Logistics industry experience or demonstratable transferable skills

* Ideally have working knowledge with CargoWise

Working hours are Monday to Friday 9am to 5.30pm.

Benefits include 23 days holiday plus BH which increases an extra 5 days, health care cash plan, pension scheme, free parking, paid sick leave, EAP program, long service financial rewards and DIS