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Technical Support

Location: Bulwell – NG16

Type: Full Time – Permanent

Salary: £25,000 - £28,000 per annum depending on experience

About the Company

A well-established and reputable technology solutions provider is seeking a proactive individual to join their team in a dual customer service and technical support role. Supplying products to both the security and audio-visual markets across the UK and internationally, the company offers a dynamic and supportive working environment with a strong focus on product knowledge, technical innovation and professional development.

About the Role

This varied and hands-on technical position involves handling sales and technical enquiries, assisting with quotations and supporting technical product demonstrations and trade events. It’s ideal for someone who enjoys technical problem-solving, communicating with customers and working with innovative technology in a technical support environment.

Main Responsibilities

Provide frontline support for sales and customer service, handling enquiries, quotations, returns and delivery issues in a technical environment.

Deliver pre- and post-sales technical support to internal and external stakeholders.

Assist with quoting, support internal and external sales teams and manage technical documentation.

Maintain strong product and technical knowledge and stay updated on industry developments and innovations.

Occasionally support field sales with on-site technical demonstrations and trade events.

Contribute to technical product evaluation processes and new technology assessments.

Ensure compliance with internal procedures and health & safety policies while upholding a professional and technical image.

Take on additional technical or administrative tasks as required by management.

If you're a motivated and customer-focused individual with a strong technical mindset and a passion for learning, we’d love to hear from you. Apply now to be part of a collaborative and technically forward-thinking team