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Operations Support Administrator - Renewable Energy

Salary: £25,000 - £28,000 per annum

Doncaster

Prosper Recruitment are working in partnership with a group of companies providing energy related services to individuals and business, they work to install renewable energy solutions, facilitate access to ECO funding for low-income households, support local and national contractors, and reduce the nation's carbon footprint!

Due to increased workload they are looking for a highly organised, proactive and detail-driven Operations Support Administrator to join their growing operational team. The role is key to supporting the smooth delivery of installation projects and maintaining a high standard of customer service and operational efficiency.

Key Responsibilities:

Schedule installations and remedial works.
Optimise installer diaries to maximise productivity.
Provide real-time support to field staff and installers.
Liaise with third parties for scaffolding, deliveries, and collections.
Handle inbound customer and installer calls, emails, and aftercare.
Maintain internal systems and ensure compliance documentation is up to date.
Process pre/post-installation payments and manage outstanding balances.
Support reporting and general operational planning across the department.

Essential Requirements:

Previous admin/ops experience in a fast-paced environment.
Excellent communication and organisational skills.
Proficient with Microsoft Office (Excel & Word in particular).
Ability to manage tasks under pressure and meet deadlines.
Resilient when handling complaints or difficult situations.
GCSEs A*-C (or equivalent) in English and Maths.

Desirable:

Experience in renewables, electrical, or construction sectors.
Background in a call centre or customer support setting.
Understanding of domestic electrical systems.
Experience overseeing projects or task ownership from start to finish.

INDAF