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German Speaking Customer Service Advisor

Location: Preston, On Site

Salary: £24,810.00 + Bonus’

Our Client:

Our client is looking for a German Speaking Customer Service Advisor to join an industry leader in the Finance sector. This opportunity is offered on a full time and permanent basis Monday to Friday.

Key Responsibilities:

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Answering & making calls from existing and new clients

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Proactively dealing with all queries relating to the business

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Taking payments

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Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams

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Managing email queries

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A professional approach with the ability to build rapport with each customer

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Demonstration extensive knowledge on all our product ranges

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Facilitating calls from B2B and B2C

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Account management

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Translating customer correspondence

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Project Management

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Timely escalation management (internal & external)

Personal Specification:

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German fluent to business level

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Experience of working in a customer service / collections / call centre

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Empathatic

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Self-motivated, with a ‘can do’ attitude

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Attention to detail with high level of communication skills is essential

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Computer literacy

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A passion to deliver the highest quality for our clients customers

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Negotiation skills & conflict resolution

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Ability to multi-task and set priorities

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Dispute resolution

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Delivers expected results, meets KPI’s

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Project management

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Sufficient mathematical knowledge, required for their particular role

Shifts:

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Monday to Friday - 8am-4pm / 9am-5pm