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Your new company
Join a global manufacturing organisation based in Chester, operating in a niche market with products that are sold in over 50+ countries. My client is looking for an experienced Customer Service professional with a proven background in a similar industry to join their small team on a permanent basis.
Your new role
Reporting to the Sales and Business Development Manager, the successful candidate will assist the sales team by providing a committed, proactive support function in all aspects of everyday sales activity, ensuring the customer's experience is a positive and memorable one. You will act as a 'go to' for information and problem-solving.
Your primary responsibilities will include but not be limited to the below:

Responding to customer requests for product information, price and/or availability via e-mail, phone, chat applications
Order processing
Providing support to the sales@ e-mail address for volume enquiries
Acting as first line of contact for inbound sales team phone calls
Providing follow-up and tracking with customers on quotation requests and on receipt of goods and paperwork and service ratings
Assist with support for the training we offer to our customers
Pivoting data from tracking and follow-up work, from our CRM and from other channels to identify opportunities to improve, identify customer needs and/or to maintain positive customer experiences
Adhere to all local legal, health and safety and compliance requirements, policies and procedures
What you'll need to succeed

Prior experience in a customer service or sales administration role within a manufacturing organisation or similar
Excellent working knowledge of SAP
Excellent working knowledge of Salesforce
Strong numeric and analytical skills
Attention to detail and ability to multitask
Willingness to continue to train, to learn, to grow
What you'll get in return

4% matched pension contributions
2 x basic salary life cover with attached EAP program
Paid medical appointment attendance and annual medical screenings
Service anniversary recognition from Year 1
Early finish Fridays (on rota)
25 days holiday plus public holidays per annum + bank holidaysWhat you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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