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Account Manager
London Waterloo
£35,000 base with £50,000 OTE
Hybrid after probation.

About the Role

We're looking for a proactive and confident Account Manager to join our growing team. In this role, you'll build strong relationships with clients, helping them get the most from our platform and tools. You'll be the go-to person for onboarding, training, account development, and issue resolution-ensuring each interaction runs smoothly and successfully.

What You'll Be Doing

Train and support clients on how to use our digital platform and features
Demonstrate product benefits and encourage wider adoption across accounts
Build trusted client relationships through regular calls, emails, and virtual/in-person meetings
Monitor client activity and identify opportunities to cross-sell and expand product use
Resolve client issues quickly by collaborating across departments
Analyse account usage to proactively address gaps or areas for improvement
Provide tailored support to ensure long-term client satisfaction

What You'll Bring

2+ years of experience in identity verification, compliance, or document/legal process handling
Confidence in presenting and training others on software or systems
Proven track record in sales, client success or account management
Excellent communication skills
Experience with software tools (e.g. Microsoft Word, Excel, PowerPoint)
CRM experience (HubSpot or similar) is a plus
A customer-first mindset and a drive to exceed expectations

Why Join Us?

£35,000 base salary with uncapped commission (OTE £50,000)
Friendly, inclusive team environment
Ongoing career development and training
Generous holiday allowance
Comprehensive benefits package
Company socials and team events
Flexible working options

Ready to join a fast-paced, growing team where your work makes a real impact? Apply now with your CV and a short note outlining your experience