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Service Technician (Gas Safe Registered) - Permanent Contract to start ASAP

Location:  Gravelly Park, Birmingham (B24) 

Hours of Work:  8.45am – 4.45pm – Mon – Thurs + Fri 8.45am – 4.15pm (occasional weekends)

There is no regular requirement for weekend or out-of-hours working, however, on very rare occasions this may be needed to support dealer/service partner network. 

Salary:  £45,000pa (Vehicle, tools and workwear will be provided, alongside training on the appliances supplied by the company)

We’re seeking an experienced service technician to provide technical support for its customers and service providers, alongside other duties. 

Candidates must be capable of working both alone and as part of a team, as well as having good knowledge of equipment breakdowns and faults. Qualities including being hard working and customer focused are desired, plus a familiarity with safe working procedures. Applicants must also hold a full UK driving licence and be Gas Safe registered for commercial use.

Duties will include:

·        Display extensive working knowledge of industry standards and practices, including product details and company services offered.

·        Develop working knowledge of industry regulations, restrictions and laws, and ensures the service department adheres to all regulations.

·        Resolve service desk problems via telephone or email when necessary.

·        Liaise with UK & NZ on quality and development issues found out in the field.

·        To be the technical link between the end user and other technical staff.

·        Third party visits to repair faults on equipment.

·        Testing of faulty or returned spares and units.

·        To carry out Conversions of equipment as and when required.

·        Assist with or performs administrative tasks.

·        Using Sparc and Opera to keep records up to date.

·        Assisting service co-ordinators with paperwork and queries relating to service desk.

·        Discuss any issues or customer/ subcontractor queries raised, to ensure appropriate level of follow up.

·        Assist in the general development of the department.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will receive a response. All candidates unsuccessful at the interview stage are provided with thorough feedback