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Telephony / IT Account Manager

G-Force Communications Ltd is a Business Communications and Fleet Vehicle Solutions specialist providing a range of products and services designed to save our customers time and money. Established in 2005, we have built up a nationwide customer base and are looking for a Telephony / IT Account Manager to join our team and help grow the business.

The Role

As a Telephony / IT Account Manager, you will be responsible for providing first line customer support and maintaining a pro-active contact relationship with an established customer base, to develop further sales opportunities and account development.

As an Account Manager at G-Force your responsibilities will include:

Take ownership of 200 existing business accounts, focusing on retention, growth, and satisfaction.
Drive account development by identifying opportunities to sell additional products (e.g. mobile, IT, fleet).
Engage clients on Cyber Essentials readiness and promote secure telephony solutions.
Collaborate with technical teams to deliver seamless solutions across VoIP, SIP, hosted systems, and connectivity.
Maintain accurate CRM records and follow up on leads from campaigns and outreach lists.

Requirements

Essential:

Previous experience working in a B2B outbound role, ideally in Telecoms or IT.
Confidence in discussing technical products with non-technical clients.
A proactive mindset with a focus on growth and client success.
Passionate with excellent rapport skills.
Good organisational and planning skills.
Self-motivated with the drive to be successful.
Excellent verbal and written communication skills.
Both a professional telephone manner, and comfortable being on the phone / conducting webinars for most of the day.

Desirable:

Understanding of telephony and connectivity solutions.
Awareness of Cyber Essentials and its relevance to secure communications.
Account Manager or outbound sales experience, within a business-to-business setting.
Experience building and maintaining relationships with clients and suppliers.

Hours:

Full Time
Monday to Thursday; 9:00 – 17:30
Friday; 9:00 – 16:30

Salary will be £25,000 – £30,000 dependent on experience, with quarterly team bonus, uncapped commission, and 20 days holiday rising to 25 plus Bank Holidays