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Lead Contracts Administrator

£30,447.12 per annum

Milton Keynes

Permanent, Full Time

Are you passionate about delivering exceptional service while leading your team to success? Join us as Lead Contracts Administrator and play a pivotal role in ensuring our Repairs Hub operates smoothly, providing top-notch administrative support to our Internal Repairs Team.

What you’ll be doing

This role is ideal if you excel in both administrative duties and leadership - 80% of your role involves efficiently managing administrative tasks to facilitate the progress of our Internal Repairs team's work, and the other 20% of your time will involve taking on leadership responsibilities for the Contract Administration team.

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Lead and manage a team of Contract Administrators, conducting regular check-ins and identifying training needs.

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Ensure alignment with individual and business objectives, monitor performance, and maintain high standards.

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Serve as the main contact for escalated calls and emails, providing guidance to Works Planners and Contract Administrators.

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Liaise with customers and internal teams to address queries and ensure smooth repairs progression.

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Identify and report inefficiencies to the Repairs Hub Manager, driving continuous improvement.

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Coordinate resource allocation to meet target dates and customer needs, and maintain accurate records.

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Provide excellent customer service by updating customers on repair progress and booking appointments.

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Build strong relationships across GUHG to resolve issues and maximise efficiency.

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Deliver on-the-job training to new Contract Administrators and provide ad hoc refresher and new process training.

What we’re looking for

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Experience in planning and organising resources.

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Ability to react quickly to situations impacting service delivery.

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Prior experience in a busy customer-facing environment.

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Excellent IT skills and proficiency in data processing.

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Clear and effective communication skills.

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Strong organisational and prioritisation abilities.

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Negotiation skills and problem-solving ability.

Join us and be part of our commitment to delivering outstanding service to our customers. Apply now to lead our Contracts Administration team!

Perks of working at Grand Union

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Annual leave of 25 days, rising to 30 days after 5 years of service

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Generous pension scheme – employer contribution up to 10%.

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Extra day's leave for no sickness absence in the financial year.

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Christmas week off (no need to use your annual leave allowance!)

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Opportunity to buy/sell annual leave.

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Enhanced maternity, paternity, and adoption leave.

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Paid emergency and compassionate leave.

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Life assurance (2x salary).

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Generous sick pay.

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Free annual flu jabs.

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Paid qualification.

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Plus more – check out the full list of benefits in the attached document!

Important Information

We do not provide visa sponsorship; you must be eligible to work in the UK, reside in the UK for the duration of your employment and provide Right to Work evidence.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Closing: 20 May

Phone screening: 24 May

Interviews: 3 June

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