Login to Apply

IT Support Supervisor

Main daily duties include:

· Overseeing the daily helpdesk function via our ticketing system.

· Responsibility for supervising team members to ensure daily SLAs are met.

· Providing 2/3-line technical support for office-based staff and our site-based users.

· Providing support to Specialist systems (COINS, Causeway Estimating, MCS, Weighsoft, Command Alkon, AutoCAD, Leica).

· Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications.

· Adherence to IT Policy and SLA’s

· Escalating support calls both internally and to external suppliers, where required and managing this through to resolution.

· Assist with the provision of site setups, from design to production.

· Assist with the provision of mobile phones and associated accessories.

· Active directory account management (including starters/leavers).

· Morning operations (Checking Backups (Veeam) and IT systems).

· Managing projects as allocated by the IT Manager.

· Providing technical support to projects as needed.

· Server maintenance and administration (MS Windows 2012 and 2016) including updates.

· Ensuring the smooth operation of IT systems (Exchange 365, Manage Engine Service Desk Plus, Mimecast, Webroot, Websense).

· Providing support to all Network Infrastructure (SDWAN, HP Aruba Switches, Ubiquiti Wireless systems).

· Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).

· Maintain and improve departmental documentation.

Qualities and Capabilities:

* Believe in and uphold our company values.

* Experience of leading IT Support Technicians.

* Working knowledge of MS Office products including Access and SharePoint.

* Network knowledge and troubleshooting skills with LAN, WAN, VPN, TCP/IP, DNS

* Strong interpersonal skills and ability to build rapport.

* At least 5 years’ experience in an IT support / service function role.

* Educated to minimum of Level 3.

* Inquisitive mindset and willingness to ask questions and challenge current process in the pursuit of improvement.

* Full Driving Licence and own car.

* Right to Work in the UK