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Are you passionate about delivering exceptional service and clear communication? My client is looking for a Customer Service Representative to join their fast-paced team and provide high-quality support via phone and written channels.

What You’ll Do:

* Respond to customer calls promptly and professionally, following set procedures to meet customer needs.

* Handle written communications (letters, emails, phone follow-ups) clearly and accurately, aligned with our brand style.

* Meet productivity and quality targets on a consistent basis.

* Support ongoing improvements in service and internal processes.

* Take on additional tasks as required to support team operations.

* Adhere to all FCA and PRA conduct rules and standards, including those under Consumer Duty.

* View FCA Conduct Rules

* View PRA Conduct Standards

* Report any matters that are reasonably expected to be brought to the attention of the regulator(s).

What We’re Looking For:

* Strong verbal and written communication skills

* A customer-first mindset with a keen eye for detail

* Ability to manage multiple tasks in a structured and timely manner

* Previous experience in a customer service or contact centre role

* Familiarity with regulatory environments (FCA/PRA) is desirable but not essential

What's on offer?

* Supportive team environment

* Opportunities for growth and development

* A chance to make a real impact in a customer-focused organisation