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Service Advisor

Cardiff , CF11

£29,120 basic + bonus | OTE £34,944

Mon–Fri 8am–6pm

1?in?3 Saturdays: 8:30am–12:30pm

Renault Cardiff is looking for an experienced Automotive Service Advisor to join our friendly Aftersales team at Renault Retail Group.

This role is based at our dealership on the Penarth Road, CF11. Previous experience in a dealership Service Advisor role is essential.

What you’ll do

As a Service Advisor, you’ll guide customers through the servicing and repair process, ensuring they feel informed and supported from booking to collection. Your responsibilities will include:

Handling enquiries and booking vehicles into the workshop

Understanding customer needs and explaining required work clearly

Providing accurate cost estimates and realistic timescales

Organising courtesy cars where necessary

Liaising closely with Technicians throughout the day

Keeping customers updated on progress

Gaining authorisation for any additional work

Preparing invoices and ensuring a smooth collection experience

You’ll deliver a positive, professional service both face?to?face and over the phone, ensuring customers receive clear communication at every stage.

What we’re looking for

Confident, organised, and customer?focused

Strong communication skills and a calm, supportive manner

Ability to promote products and services in a helpful, non?pressured way

Experience using Kerridge / ADP Autoline / Keyloop (CDK Drive) is an advantage

A full UK manual driving licence (allowing you to drive both manual and automatic vehicles) is essential, as occasional movement of customer and courtesy vehicles is required

A proven background as a Service Advisor, Service Booking Advisor, or Service Receptionist in a franchised dealership environment is required.

Hours & Pay

Mon–Fri: 8am–6pm (1?hour lunch)

1?in?3 Saturdays: 8:30am–12:30pm

Additional overtime is occasionally available on request

You’ll receive a £29,120 basic salary, plus access to our monthly Service Advisor bonus scheme, providing an OTE of £34,944+. This OTE is realistic and regularly achieved by our current team. Additional commission is also available on Service Plans.

Our benefits

Pension scheme with life assurance

Staff discounts on vehicles, parts, servicing, and accessories

Access to our company loan car scheme

Share Incentive Scheme

Mortgage and pension advice seminars

Excellent manufacturer training and clear career development opportunities

Cycle to Work scheme, including e?bikes

Discounted gym membership

Enhanced Maternity and Paternity policies

Eye test voucher scheme

33 days’ annual leave including Bank Holidays (option to buy or sell additional days)

How to apply

Click Apply now and follow the instructions to upload your CV.

Raja Mallik from the Recruitment Team will contact shortlisted candidates.

No agencies please