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Branch/ Service Manager Required

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Reputable Independent Business

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Based in the Dartford area

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Circa £40k Basic Salary + Monthly Profit Share Bonus

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Hours: Monday to Friday 8am to 5.30pm – No Weekends

Are you a skilled and motivated automotive professional looking for your next challenge? Our client, a highly respected independent garage in Dartford, is seeking an experienced Branch/ Service Manager to lead their team and drive the business to new heights.

As the Branch/ Service Manager, you will oversee the daily operations of the service department, ensuring high standards of customer service, productivity, and efficiency. You'll be the linchpin between the workshop, customers, and management, delivering an exceptional service experience while managing a team of talented technicians and support staff.

Key Responsibilities:

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Oversee the daily operations of the service department, ensuring excellent customer service and efficient workflow.

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Manage and mentor service staff, fostering a productive and motivated team environment.

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Ensure compliance with safety and quality standards in all service processes.

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Develop and implement strategies to improve service efficiency and profitability.

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Handle customer queries and complaints in a professional and timely manner.

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Monitor and manage departmental budgets, forecasts, and performance metrics.

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Collaborate with other departments to streamline operations and enhance customer satisfaction.

Skills & Experience Required:

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Proven experience as a Branch/ Service Manager within the automotive industry.

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Strong leadership skills with the ability to mentor and motivate a team.

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Exceptional communication and interpersonal skills.

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In-depth knowledge of automotive service operations and repair processes.

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Ability to manage budgets and analyse financial data effectively.

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Problem-solving abilities with a focus on customer service.

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IT proficient, familiar with automotive service management software.

Full vacancy details for this Automotive Branch/ Service Manager role are available to registered candidates.

Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts