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We're excited to offer a fantastic opportunity to become a Customer Service Advisor at London Stratford.. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.

Location: London Stratford [which is a road side operation] 

Schedule: 4 Days working, 2 Days off

Shifts:

01:50 am-10:20 am

09:50 am-18:20 pm

10:50 am until 07:20 pm

Interview Date: Friday 12th December 2025

As a Customer Service Advisor, you'll be right at the heart of the action. You'll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone's day.

What you'll do...

Delivering outstanding customer service with a positive and proactive approach

Providing information about services, updates, and disruptions clearly and accurately

Using ticketing and operational systems confidently and responsibly

Supporting and encouraging team members, and helping with training when needed

Following all health and safety procedures to maintain a secure working environment

What you'll need...

Confident English language communication skills

Previous experience in a fast-paced, front-line customer service role

A friendly, can-do attitude and a desire to keep learning and growing

The ability to work well both in a team and independently

Good stamina and overall fitness – this role can involve standing or sitting for extended periods

Flexibility to work shifts, including weekends and bank holidays

What we offer in return for your hard work and commitment…

Free Coach travel for yourself on the National Express network

Complimentary coach travel for a Nominated Person on the National Express network

A free smart comfortable uniform

A company pension

Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing

Private online GP service

Exclusive benefits and savings from thousands of the UK's largest retailers and service providers

Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment