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Service Designer (UX-Led)

My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level.

This is not a product design role. It’s about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels.

You’ll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services.

You’ll also be someone who cares deeply about the craft - advocating for service design thinking, elevating UX maturity, and helping embed service principles across the organisation.

The Role

As a Service Designer, you will:

Lead end-to-end service design activity across complex customer journeys.

Map current and future state services, identifying pain points, dependencies, and opportunities.

Work within agile environments to uncover priorities, visualise outcomes, and define scope from a service perspective.

Use research and insight to shape service improvements, ensuring solutions are grounded in real human needs.

Facilitate workshops and stakeholder sessions to align on service vision, risks, and constraints.

Champion human-centred design, constructively challenging business or technical limitations where needed.

Collaborate closely with UX designers, researchers, product owners, engineers, and operational teams.

Support the evolution of service design capability and ways of working across the organisation.

Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders.

What You’ll Bring

A strong foundation in UX design, with clear progression into service design.

Experience designing end-to-end services beyond individual screens or features.

Confidence working across multiple touchpoints, channels, and operational processes.

Strong journey mapping and service blueprinting experience.

The ability to connect research insights to strategic service decisions.

Excellent stakeholder management skills, including experience working with senior leaders.

Resilience and adaptability in complex, fast-moving environments.

A collaborative mindset and genuine passion for improving customer experiences.

Benefits

Excellent career development opportunities

Birthday off + Wellness Days

Flexible working

Interested? Please click Apply Now.

Service Designer (UX-Led)