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Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a Customer Service Specialist for a fixed-term contract of approximately 14 months.

This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment.

Key Responsibilities:

* Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met

* Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems

* Manage complex orders, including export documentation and certifications

* Contribute to projects such as Salesforce implementation, new product launches, and process improvements

* Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction

* Build strong customer relationships, providing technical guidance where appropriate

* Maintain accurate customer records and documentation

Candidate Requirements:

* Proven experience in a customer service role, ideally in a manufacturing or export environment

* Fluency in either French, Spanish or Dutch would be highly desirable

* Knowledge of export processes/documentation and/or purchasing is advantageous

* Excellent problem-solving and communication skills

* Ability to manage multiple tasks while maintaining attention to detail

* Confident using CRM systems (Salesforce experience beneficial) and Microsoft Office

* A proactive team player with a positive and flexible approach

What’s On Offer:

* Fixed-term contract for approx. 14 months

* Competitive salary of £28,500

* Opportunity to join a well-established, global company

* Be part of a supportive, dynamic, and multilingual team

* Exposure to international customers and projects

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture. To apply, please send your CV to Sue Ross Recruitment We look forward to helping you take the next step in your career