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Lettings Specialist

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Lettings Specialist

Location: Grey Street, Newcastle Upon Tyne, NE1 6EE

Contract: Permanent

Hours: 40 Hours Per Week

Salary: £26,509.51 pa plus Commission (April 2026)

Closing Date: 5pm, 20th March 2026

Are you passionate about delivering excellent customer service and looking for a new opportunity? Then you may be interested.

An opportunity has arisen for a Lettings specialist to join our team based in Newcastle City centre.

You will be responsible for assisting in the delivery of a highly effective and profitable lettings service and providing an exceptional level of customer service to all customers.

If you have excellent communication and organisational skills, a team focussed approach to work and are proficient in using IT systems, we want to hear from you.

About the role:

Within this varied role, you will be responsible for the delivery of an excellent, consistent and responsive lettings service.

Duties will include; Managing the client database, diary and lead generation, carrying out viewings & canvassing and assisting with listing of new properties. Further duties will include delivery of feedback, negotiating with clients, agreeing lets and assisting with client progression to move in.

Experience in the property sector is preferred but not a necessity; however, a highly organised professional with exceptional communication skills and a passion for providing excellent customer service is essential.

About you:

You’ll need:

* Exceptional administration, organisational and prioritisation skills

* Excellent interpersonal and communication skills, both written and verbal

* Advanced IT skill, particularly with Microsoft packages

* Understanding of what makes a difference in delivering excellent customer service

* Enthusiastic team player

*

Excellent attention to detail

The Benefits:

* 23 days annual leave (plus bank holidays), increasing to 25 days after 2 years of service

* Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.

* Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.

*

Generous pension scheme.

About us:

An estate agent that knows how much a home means, we’re here to help take away the stress and hassle of selling, buying, renting, letting and managing property.

By listening to the wants and needs of our clients, we turn a time-consuming process into something much easier – because we know how much a home means.

From helping first-time buyers, to taking care of hundreds of private landlords’ properties, our customers are our top priority.

Our team of award-winning property specialists know our clients inside and out, offering honesty, transparency, professionalism and knowledge.

As a trading division of Kingston, part of the Bernicia Group, the profits we make go towards Bernicia’s work to help communities in the North East.

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia