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Scheduling Manager

Reporting to

Finance Director

Hours

Full time – Monday to Friday (8:00am – 16:30pm with one hour for lunch)

Location

We Power Your Car, Airedale House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA

Company

We Power Your Car

We Power Your Car is an electric vehicle charger, full-service, supply and installation company based in Yorkshire but operating nationally.

As the experts in electric vehicle charging, we’re able to assist with every step of installing an EV charging solution, whether it be for the domestic or commercial market.

We’re a rapidly expanding business in an exciting, up-and-coming industry, and we are on the hunt for excellent people with a passion for exceeding customer expectations to join our scheduling team, working closely with the Customer Journey Manager & the Head of Field Services.

Role description

* The Scheduling Manager will manage our team of installation schedulers to maximise efficiencies and drive installation numbers, whilst maintaining customer service levels.

* Balance engineer workload across regions, ensuring fair distribution and responsiveness to real-time changes (e.g., sickness, delays, high-priority jobs).

* Monitor and drive adherence to KPIs and SLAs, suggesting and implementing corrective actions where required.

* Producing and analysing daily, weekly & monthly reports for the senior management team.

* Managing a small subcontractor network in limited areas.

* Manage recruitment, training, and performance reviews for schedulers.

* Reacting in a timely fashion to inbound customer questions including sensitively handling complaints if they arise.

* Work with internal stakeholders to improve scheduling processes.

* Ensure all communication and updates are accurately recorded in order to drive efficiency and improve engineer utilization.

Requirements

* Strong understanding of UK geography and regional logistics.

* Proven experience in scheduling, workforce planning, or operational logistics (preferably in utilities, EV, or construction).

* Previous telephone-based customer based experience in a scheduling role is desirable

* People management experience, with a track record of coaching and team development would be highly desirable.

* Customer-first mindset with excellent verbal and written communication skills.

* Strong IT skills: confident with Microsoft Office, Google Sheets, and CRM platforms

* Excellent organisational and multitasking abilities; able to manage competing priorities under pressure.

* Comfortable analysing data and reporting key insights to senior stakeholders.

* Problem-solving mindset with initiative and attention to detail.

Salary/Hourly Rate

Dependent on experience.

Holidays

25 days annual leave + bank holidays.

Benefits

- Excellent working environment with free on-site parking.

- EV Charging Facilities

- Opportunities for professional development and progression.

- Additional Training.

- Free Birthday day off

- Pension Contributions