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The Company

Our client is a market leader in the North East manufacturing sector. They have been very stable through recent times and are now starting to grow this is the reason they now require a Quality Engineer.

The Role

* The Customer Quality Engineer is to liaise with the customer on quality and technical issues, for assigned key customers.

* Managing all quality aspects targeting agreed objectives, supporting customer quality satisfaction.

* Providing service/support on all quality related aspects to the Customer and other interested parties.

* Quality interface to customer, overseeing a high volume of engineering changes.

* Key point of contact for customer returns, complaints and non-conformances and driver of internal processes to closure.

* Leading role for internal and customer quality issues-driving investigation, root cause analysis verifying and validation of corrective actions.

* Involvement in the NPI process verifying specific customer requirements. Conducting FAI’s.

* Technical support to production on all product quality issues, advising on and carrying out technical component inspection.

* Support Internal Auditing Scheme to ensure internal procedures are being followed and audits are conducted in and closed out in a timely manner.

* Ensuring the QMS is adhered to, identifying continuous improvement opportunities where possible.

* Analysing interested parties KPI’s and other available data/metrics to identify improvement areas.

* Periodic evaluation of customer quality performance: focusing on customer complaints, PPM levels, quality of 8D reports.

* Presenting quality metrics at regular business review meetings.

* Respond to supplier quality issues on material.

* Maintaining compliance to accreditations and approvals.

* Any other reasonable duties as required.

The Person

* HND Electronics qualification. Strong interpersonal skills, personable, team player and focused.

* Application of quality management systems.

* Experience of Internal Auditing ISO9001.

* Working knowledge of IPC-610.

* Worked within a volume electronics manufacturing environment.

* Computer literate: Microsoft programs. High-level of data analytic work.

* Solving tools: Root Cause Analysis, 8D, 5 Why, Fishbone Diagram, Pareto Analysis

* Commercial awareness.

* Highly developed communication skills at all levels.

The Benefits

* You will be working for a well-established growing employer.

* An excellent salary.

* A good pension scheme.

* A company experiencing continued growth, expansion and investment.

* The company are fully compliant with the latest health and safety requirements for current safe working practices