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An established UK infrastructure services provider is seeking an experienced Head of Operations to lead the end-to-end operational delivery of its gas, water and power projects across the UK.

The postholder will provide clear ownership across mobilisation, execution and close-out of day services, projects, frameworks and specialist works, ensuring consistent standards, strong cost control and predictable performance across regions.

Key responsibilities include:-

* Ensure works are delivered safely, compliantly, on time and within agreed commercial scope.

* Act as the senior operational escalation point for delivery and customer issues.

* Lead short, medium and long-term operational planning.

* Oversee effective deployment of technicians, supervisors, plant and specialist equipment.

* Reduce reactive delivery through structured scheduling and coordination.

* Maintain consistent delivery standards across regions and work types.

* Provide governance oversight across frameworks, programmes and major projects.

* Ensure effective handover from bid/commercial award into delivery.

* Chair programme and delivery review meetings, monitoring risks, variations and recovery actions.

* Ensure operational teams understand contractual scope and commercial boundaries.

* Maintain compliance with gas and water industry standards, client procedures, framework requirements and internal governance processes.

* Foster effective working relationships with key customers and framework partners.

* Drive collaboration across operations, programme, customer support, commercial and group functions.

* Identify inefficiencies and standardise processes to reduce reliance on individuals.

* Improve reporting, documentation and communication consistency.

* Support operational readiness for growth within AMP and RIIO regulatory environments.

Our client is looking for someone who has the following experience:-

* Senior operational leadership experience within utilities, infrastructure or civils.

* Experience managing field-based, multi-disciplinary delivery teams.

* Proven commercial awareness with responsibility for operational cost control and margin performance.

* Experience planning, governing and delivering work within regulated environments.

* Confident communicator able to operate effectively at site, customer and senior management level.

* Knowledge of AMP and RIIO regulatory frameworks (desirable)

* Understanding of NEC3 / NEC4 contract environments (desirable)

This role offers the opportunity to shape and lead a nationally delivered operational function, driving performance, safety and commercial excellence across a growing and technically specialist infrastructure business