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Are you a proactive and organised individual with experience leading operational teams? We are currently seeking a Supervisor for Public Toilets to join our Facilities Services team and take responsibility for the delivery of clean, safe, and well-maintained public toilet facilities across Edinburgh

Location: Edinburgh

Job Type: Temporary ongoing

Rate of pay: £14.93 per hour

Working Hours: 4 days on 4 days off 09.00-20.30 with 60min break

Successful applicants will be responsible for the day-to-day management of a designated team of public toilet operatives, ensuring a high standard of cleanliness, hygiene, and customer service at facilities throughout the city. You will lead on the planning and supervision of cleaning schedules, maintenance support, inspections, and staff coordination.

Your duties will include:

Plan, prioritise, and allocate staff and resources to ensure citywide toilet coverage at all times
Monitor and allocate daily work using route planning software, schedules, and mobile technology
Ensure staff compliance with health and safety regulations at the beginning and end of shifts, confirming driver readiness and vehicle checks (where applicable)
Distribute daily instructions and paperwork to crews, tracking performance and completion throughout the day and on return to depot
Monitor progress against service standards and schedules, addressing any issues that may impact delivery
Identify and resolve performance issues, escalating or addressing them as necessary
Maintain regular contact with site staff, responding to any on-the-job issues or emergencies
Conduct and oversee risk assessments with staff and act to mitigate potential Health & Safety risks
Handle and investigate complaints from members of the public, councillors, or internal departments, identifying and addressing any recurring issues
Maintain accurate records and documentation including staff registers, vehicle/driver compliance logs, attendance, absence, and disciplinary records
Liaise with contractors for maintenance, supply replenishment, and specialist services when needed
About You

We’re looking for someone with:

A valid UK driving licence (essential)
Previous supervisory experience in a similar operational environment
Strong IT skills, including proficiency in Microsoft Outlook, Word, and Excel
Excellent customer service and communication skills
The ability to remain calm and professional in challenging or confrontational public situations
Punctuality, honesty, and reliability as key personal values
Strong problem-solving and organisational skills
To Apply: Please apply directly via this advert