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Job Specification

Maritime Operations Officer (MOO)

At Carbon60, people are at the core of what we do. We have initiatives in place to support you every step of the way. From employee assistance programmes to gym access on-site. We go the extra mile to ensure you feel your best at work with a manageable work-life balance.

The UKMTO are looking for passionate, enthusiastic individuals to join the team who always strive to be 'On the Front Foot', looking for opportunities and creating the conditions for our success. Our Mission is to support maritime safety and security in the Gulf, Indian Ocean and Gulf of Guinea.

Maritime Operation Officers provide 24/7/365 operational coverage, serving as the primary contact for merchant vessels in regions like the Red Sea, Indian Ocean, and Gulf of Guinea. Your role supports maritime security and global trade through seamless communication and data management, handling critical information, maintaining real-time vessel tracking in the Voluntary Reporting Area (VRA), and responding to emergencies with strong situational awareness and decision-making. Effective communication, sensitivity, adaptability with international stakeholders, and the use of advanced maritime reporting systems, adhering to military and civilian protocols, are essential for ensuring safety and security.

Responsibilities

As a MOO, you will be the primary contact for merchant vessels, manage maritime data, handle emergencies, record incidents, and communicate effectively with various stakeholders.

Maritime Data Management:
Collect, input, update, clean and maintain data from various sources in systems/databases.
Perform regular data inspections, ensuring accuracy, completeness, and proper format.
Collate and maintain maritime data to develop the 'White Shipping' picture.
Communication and Coordination:
Act as the initial contact for merchant vessels in designated transit areas.
Handle emergency calls and liaise with vessels and maritime authorities.
Maintain communication with customers, monitor chat and communication channels.
Communicate effectively with external agencies and internal stakeholders, disseminating critical information and escalating issues as necessary.
Liaise with United Kingdom Maritime Component Command (UKMCC), partner agencies, and outside authorities to ensure data and information meet requirements.
Technical Support and Data Security
Ensure all equipment is correctly configured and monitor UKMTO Information Systems (IS) performance.
Troubleshoot issues related to data management tools or Information Systems (IS).
Report any equipment degradation to the UKMTO SMOO.
Ensure data is stored securely and access is restricted to authorised personnel.
Follow organisational policies on data privacy and confidentiality.

Person Specification

Essential:

A proactive attitude and inquisitive nature, with a record of accomplishment of problem-solving and meeting targets.
Effective communication and interpersonal skills.
An ability to follow laid down procedures and work calmly under pressure
Level 2 Maths and English, or equivalent.
Ability to work independently and as part of a team.
Ability to manage multiple tasks simultaneously, prioritising urgent matters.
The ability to obtain and maintain a UK National Security Vetting, Security Check (SC) status.

Desirable:

Level 3 Data Technician Apprenticeship or proven experience and skills at an equivalent level (evidenced through a training provider skill scan).
Strong analytical and problem-solving skills.
Strong organisational skills and multitasking ability.
Good verbal and written communication skills; experience with military or civilian communication systems and protocols; cultural awareness and sensitivity in communication with foreign vessels and agencies.
Capable of adjusting to changing scenarios and unexpected developments.
Strong situational assessment skills in dynamic maritime environments; knowledge of maritime reporting procedures and systems like AIS.
High accuracy in logging and maintaining information for effective communication and record-keeping.
Understanding of data security and privacy protocols.

Working Hours

The MOO will work in a 24/7 operations room environment, working a block of 12-hour shifts from (Apply online only) in accordance with the set rota.

Shifts will run on a 4/5 day cycle including days and nights.

This position offers 33 days holiday, 21 days of this holiday will be preset in line with the rota. The remainder you will be able to book in line with personal preference at the managers' discretion (12 days).

Role specifics

Start date - ASAP
Contract type - Permanent
Base Location - Portsdown Technology Park, Portsmouth

Supervision and Conditions

Line management for the MOO's will sit with the Operations Centre Team Leader (OCTL). Day-to-day tasking and supervision will be carried out by the Senior Maritime Operations Officer (SMOO).
The role will require flexibility in work hours, including nights, weekends, and public holidays as needed.

Benefits

Flexible benefits

Our Flexible Benefit packages are designed to support your health and lifestyle at affordable costs. They are available for selection once per year during the Flexible Benefits Window. There are additional benefits you can receive via salary exchange which is a method of selecting benefits via a tax-efficient scheme.

Managing your Workplace Savings
Understanding your Total Reward
Travel Insurance
Dental Insurance
Healthcare Cash Plan
Health Assessments
Critical Illness Insurance (Self and Partner)
Private Medical Insurance
Discount Dining
Give As You Earn (charitable giving)
Electric Vehicle Scheme - more information on this to be available soon

Core Benefits

Core benefits are also offered from the very first day you join Carbon60. They may change during the course of your career depending on certain criteria or role grade which is detailed in the terms of your employment.

Pension
Company-funded Life Assurance

Lifestyle Benefits

Calm App - Free access to the Calm app to assist meditation and sleep, reduce stress and improve focus and self-improvement.

Employee Assistance Programme (EAP) - an extensive Employee Assistance Programme, often referred to as our EAP, available to all employees - and your family members, including children over the age of 16. It offers tools for coping with issues relating to stress & anxiety, relationships, alcohol & drugs, gambling, child and family support, and health.

Employee discounts - access to a retail discount subscription offering a discounts platform. The Discount Platform is designed to help you save money every day. It offers a wide range of discounts, cashback and unbeatable savings at hundreds of high-street retailers. Offers cover food, groceries, insurance, entertainment, fashion, holidays, electricals and many more, which you can share with up to 5 of your friends and family too!

If you have any questions or would like to learn more about the above position, please do not hesitate to reach out.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy