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Payments Technical Account Manager (Contract-to-Perm)

Location: Hybrid – London
Contract: 6–8 months (strong potential to convert to permanent)

Our client — a leading name in global payments — is seeking an experienced and technically minded Payments Technical Account Manager to join their high-performing Operations team.

This is a unique opportunity to play a key role in optimizing card processing, resolving complex payment issues, and driving operational excellence across the payment ecosystem.

What You’ll Be Doing

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Be the go-to expert for acquirers, issuers, and network partners — providing hands-on technical and operational support.

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Investigate and resolve incidents around transaction processing, settlement delays, and network issues.

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Analyze end-to-end payment flows to identify inefficiencies and drive improvements across systems and networks.

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Extract and interpret data from Snowflake using SQL and create insightful dashboards and reports in Tableau.

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Collaborate cross-functionally with business development teams to improve acceptance rates and support new product launches.

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Manage network certifications and compliance processes, ensuring all participants meet operational and regulatory standards.

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Lead initiatives to streamline processes and reporting — leveraging Salesforce automation and data visualization to boost efficiency.

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Contribute to key EMEA programs such as settlement resolution, SCA/ProtectBuy coordination, compliance audits, and BCP reviews.

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Partner with senior leaders to deliver strategic business reviews and engaging internal communications.

What You Bring

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Strong technical knowledge of card payments operations — ideally from a card scheme, acquirer, or processor.

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Solid SQL skills (Snowflake experience is a big plus).

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Tableau proficiency for reporting and insights.

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Proven experience resolving complex operational issues in payments or fintech environments.

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Excellent communication and relationship-building skills — able to translate technical insights into business value.

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A proactive, analytical mindset with a passion for improving payment flows and network performance.

Why You’ll Love It

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Work at the cutting edge of the payments industry, supporting both global and emerging markets.

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Influence how millions of transactions move securely and efficiently every day.

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Be part of a collaborative, innovative team that values data-driven thinking and customer focus.

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Start on an 8-month contract with a strong opportunity to go permanent and grow your career within a world-class organization.

Keywords: Payments Consultant | Technical Account Manager | Card Scheme | Acquiring | Issuing | SQL | Snowflake | Tableau | Salesforce | Payment Operations | Fintech | Network Processing