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Responsibilities - Income Officer

To be responsible for the maintenance of rent accounts for new and existing tenants including production, monitoring and chasing of rental income from Tenants and third party providers.
Ensure all rent accounts allocated are regularly reviewed and arrears are maintained at the lowest level possible.
Raise rent refunds, write off of debt where applicable.
Ensure the accuracy of the rent accounts and resolve any issues that may occur.
Responsible for dealing with all tenant and former tenants queries which can include, rent payment, terms of tenancy, recovery of rent arrears and housing benefit queries ensuring that GLH policies and procedures are followed.
Responsible for maintaining contact with tenant's representatives, Local Authorities, or other non-tenant income providers to ensure any rent arrears debts are cleared.
Ensure there is no unallocated cash at month end and processes accurate year end accruals for AP invoices and all rental payables
Keep Other Rental Debtors to balances under 30 days old, ensuring that proper processes are in place for re-invoicing and payment of those debtors
Assist the Accounts Manager with the intercompany balance rent account work at month end.
Assist with invoice payment processing when required.
Support the Accounts Manager and Finance Assistant AP/AR as and when required, with other aspects that fall within the remit of the Finance Team.

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