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Do you have experience providing customer service within an administrative role? Do you consider yourself to be an asset to a busy team and IT literate? Are you based in or around Shotton?

TATA Steel are seeking a Customer Service Representative to initially join their team on a temporary basis. The successful applicant will be an approachable individual with good IT literacy and excels at providing customer service.

Salary: £24,000 per annum, Band G. £12.31ph
Location: TATA Steel, Shotton Works, Shotton Records Centre, Deeside CH5 2NH (on site)
Contract Length:6 months initially
Hours: 37.5 per week, Monday to Friday, standard office hours

Start: ASAP, pending the result of a medical assessment which does include a drug and alcohol test

Role Responsibilities:

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Handling customer queries and signposting customers to further support

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Order entry on internal systems

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Using Excel for data management

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Managing delivery queries and escalating if required

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General administrative tasks

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Working collaboratively in a growing team

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Adhering to UK Health and Safety legislation at all times

Essential Requirements:

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Computer literacy (training will be provided on bespoke systems)

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Strong written and verbal communication

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High attention to detail

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Previous office environment experience

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Confidence in problem solving and handling complaints

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Ability to work in a fast-paced environment

Benefits:

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Access to retail and restaurant discounts with major retailers

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On site free parking

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Opportunity to develop by being part of additional courses and training

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Access to Employee Assistance programme for mental, physical and financial support

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Dedicated team throughout your journey in the role

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Opportunity to progress into a permanent position