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Job Title – Housing Officer
Location – Portsmouth & Havant (Portsmouth City Council)
Contract – Temporary (Ongoing)
Hours – Full Time, 37 hours per week
Salary – £19.35 LTD / £16.11 PAYE per hour
Role summary –
We are currently recruiting for a Housing Officer on behalf of a local authority in Portsmouth. The successful candidate will be responsible for managing a patch of around 250 properties, providing comprehensive housing management support to tenants and leaseholders. You’ll play a vital role in helping residents sustain their tenancies, while delivering excellent customer service and taking appropriate tenancy enforcement action where necessary.
Key Responsibilities:

Support tenants to meet their responsibilities under the tenancy agreement
Offer advice on budgeting, income maximisation, and property upkeep
Tackle anti-social behaviour and contribute to multi-agency case management
Conduct home visits and maintain up-to-date case records
Prepare and present documentation for court and case conferences
Use sound judgment to manage and prioritise a diverse caseload
Engage with customers to identify vulnerabilities and offer appropriate support
Represent the council at court hearings and other formal settings
Use IT systems and Microsoft Office software effectivelyRequirements:

Previous experience in front-line housing management or similar customer-focused role
Ability to work under pressure and manage a busy caseload independently
Excellent communication, problem-solving, and decision-making skills
Confidence in representing the council at court and multi-agency meetings
Competent in MS Word, Excel, Outlook, and case management systems
Full driving licence and use of a car is desirable
Willingness to work flexibly across 7 area offices and outside normal hours when requiredIf you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an email to (url removed)