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Income Specialist known internally as a Customer Accounts Specialist

Cambridge, CB24 4UQ

Salary Banding: £34,755 - £36,584 - Full Time 37.5hr per week.

Join MTVH as a Customer Accounts Advisor Specialist

Are you passionate about supporting communities and making a real difference in people’s lives? We are seeking a proactive and resilient Customer Accounts Specialist to join our team. This is a field-based role, focused on conducting home visits to support our customers, with regular court attendance and occasional office presence at Trinity Court, Cambridge.

You’ll cover a large geographic area, travelling regularly to areas such as Cambridge, Peterborough, Bury St Edmunds, Luton, Colchester, and occasionally North London.

If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you.

As a Customer Accounts Specialist, your key responsibilities will be:

* Delivering high-quality, customer-focused income collection and enforcement services

* Managing all legal processes, including enforcing court judgements and attending court/eviction proceedings

* Negotiating payment plans and providing advice on welfare benefits (Housing Benefit, Universal Credit)

* Collaborating with internal teams and external stakeholders (local authorities, DWP, courts) to achieve targets and ensure effective income collection

* Maintaining accurate records and adhering to MTVH policies, procedures, and quality standards

What You’ll Need to Succeed

* Good knowledge of debt recovery, legal frameworks, Housing Benefits, Universal Credit, and welfare benefits

* Experience managing cases through legal processes

* Strong negotiation, communication, and listening skills

* Ability to work independently, manage a high-volume workload, and perform under pressure

* High attention to detail and a problem-solving approach

* Understanding of GDPR requirements and a commitment to confidentiality

* Personal resilience, self-confidence, and determination

* Commitment to continuous improvement and personal development

* Good working knowledge of MS Office

* Willingness to work outside standard hours when required

* Full driving licence, access to your own vehicle, and business car insurance

Working Arrangements

* Monday–Friday, 08:00–18:00 (contracted up to 20:00), occasional Saturdays 09:00–17:00

* Occasional office attendance required at either our Cambridge, Nottingham or London offices

* A basic background check with the Disclosure and Barring Service will be completed once an offer is made which will be renewed every three years.

Ready to make a difference? Apply today and join a team that values your skills and passion for helping others