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Our client is looking for a Service & Operations Coordinator to join their team in Horsham. This role involves providing customer service support to new & existing clients, organise & monitor Engineering activity for works.

*Driving License is required*

The Role
Build & maintain strong relationships with clients, ensuring they receive excellent service
Manage account activity - reengaging lapsed customers & handling enquiries
Coordinate engineer schedules for installations, servicing & repairs
Prepare quotes & invoices, ensuring timely follow-ups to convert into active works
Liaise with warehouse team to ensure parts are available and dispatched for jobs
Acting as point of contact to both clients & engineers to ensure jobs are competed within SLAs, and resolve any issues that may arise
The Person
Organised, proactive & able to manage multiple priorities
Strong communication skills both face-to-face & phone
Previous customer service experience is a bonus!
What's in it for you?
Monday to Friday, 8am/8.30am - 5pm/5.30pm (rotating)
Salary of £26,000 - £28,000pa + commission opportunities
6-month probation period with comprehensive training provided
20 days holiday + BH & Christmas shutdown
Company social events & activities throughout the year
Own driving license is required