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Our client, a leading professional services provider based in Beaconsfield, is seeking a detail-oriented Receptionist . This permanent, full-time role is ideal for someone who thrives in a customer-focused environment, with a passion for delivering exceptional service and operational efficiency.

£25,000-£27,000 per annum depending on experience, opportunities for career progression and professional development.

Working hours: Full-time, 37.5 hours per week, including shift work (Monday to Friday 8:00 am to 8:15 pm and two Saturdays per month 8:15 am to 4:15 pm)

This is a fantastic opportunity to join a supportive and inclusive working environment dedicated to delivering excellent client care and service. If you’re motivated, professional, and thrive in a dynamic role, we’d love to hear from you.

Duties:

Client Engagement & Front Desk Operations

* Act as the first point of contact for visitors, providing a professional and welcoming experience.

* Schedule, reschedule, and manage client appointments with precision and attention to detail.

* Process payments accurately, including handling cash transactions.

* Respond to general enquiries and introduce clients to available services and membership options.

* Maintain a clean and organised reception area to create a positive impression.

Administrative & Operational Support

* Handle telephone and email communications promptly, accurately recording and relaying messages.

* Perform routine administrative duties, including filing, scanning, and updating records.

* Coordinate deliveries and ensure supplies are adequately restocked.

* Provide support for service providers, ensuring seamless day-to-day operations.

Client Experience Excellence

* Monitor appointment schedules, proactively managing waiting times and keeping clients informed.

* Ensure strict adherence to protocols, including confidentiality and safeguarding.

* Support the implementation of quality improvement initiatives to enhance service delivery.

Experience Required:

* Minimum GCSE qualifications (or equivalent) in English and Maths.

* Demonstrated experience in a front-of-house or customer-facing role.

* Strong proficiency in Microsoft Office and the ability to adapt to new IT systems.

* Exceptional communication skills, both written and verbal.

* Highly organised with the ability to multitask and prioritise effectively.

* Professional, reliable, and able to handle sensitive information with discretion