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About The Role
Role: Database Administrator 
Location: Tewkesbury GL20 8TU
Contract Type: 12 month FTC
Hours: 09:00am - 17:00 PM
Salary: £27,000 - £30,000
 
At Restore, we’re looking for a detail-driven and collaborative Database Administrator to help manage and optimise our core operational system, O’Neil. This system sits at the heart of our business—tracking items, managing activity, and ensuring accurate invoicing—so your role will be key to keeping everything running smoothly.
You’ll work closely with teams across the business, providing support and expertise to ensure services are delivered in line with customer contracts. If you enjoy problem-solving, working with data, and making a real impact, we’d love to hear from you.
Responsibilities:

Set up customer accounts on O’Neil in accordance with the contract
Customer account lifecycle management on O’Neil, including decommissioning accounts and portal
Customer portal set up
Customer data import and reconciliations (new and BAU)
Lead account split/merges
Good Telephone Manner both Inbound/Outbound  About You:  

A highly accurate, detail-focused approach to your work
Confidence in problem-solving and overcoming challenges or objections
Strong organisational skills with the ability to prioritise effectively
Experience with (or willingness to learn) the O’Neil database
Excellent communication skills—both written and verbal
A collaborative mindset and a proactive attitudeWhat We Can Offer You:

Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme 

About The Company
Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so