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Are you an experienced IT Support Engineer looking for a varied role where no two days are the same?
We're working with a well-established Managed Service Provider (MSP) who deliver high-quality IT support to a diverse range of SME clients across the region. You'll join a collaborative and growing team providing both remote and onsite technical support to customers, ensuring systems run smoothly and efficiently.
Key Responsibilities for IT Support Engineer

Deliver remote technical support to customers via the IT helpdesk
Visit client sites to resolve IT service requests and provide hands-on support
Log, track, and manage all actions through the helpdesk system
Prioritise and manage your workload to deliver the best possible customer service
Proactively monitor systems, manage faults, and ensure maximum uptime
Support core IT processes including starter/leaver setup, asset tracking, and service provisioning IT Support Engineer Required Skills & Experience

Minimum 3 years' experience in a hands-on IT support role
Full UK driving licence and access to a vehicle
Strong communication and customer service skills (both written and verbal)
Excellent attention to detail and problem-solving ability
Able to work well under pressure, both independently and as part of a team
Genuine enthusiasm for IT and technology Desirable Experience

2nd Line IT support background, ideally within an SME or MSP environment
Networking knowledge - WAN/LAN/WLAN, routing, NAT, network diagnostics
Windows Server (2019/2022/2025) - DHCP, DNS, Group Policy, RRAS
Exchange Server (2019/2025) administration
Microsoft 365 - Entra, Exchange, SharePoint, Defender, and related admin
Experience with RMM tools and Service Desk Ticket Systems What's on Offer

Competitive salary (£30,000-£36,000, with flexibility for exceptional candidates)
Performance-based bonus scheme
Private healthcare
23 days' holiday + bank holidays
Regular team building events
Career development within a supportive and forward-thinking environment This role will involve a mix of onsite work, office-based tasks, and collaboration with other engineers, so a flexible, proactive approach is key.
If you're ready to take the next step in your IT career with a company that values expertise, reliability, and customer care — apply today!
 
We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly who are acting as an employment agency for this hire.
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